Send us your enquiry - Disclaimer

Are you feeling unwell at the moment?

Our online enquiry service is designed to provide an alternative format to our helpline for answering any non-urgent questions you may have.

It is important to note that the online enquiry service is not suitable for the following and we will be unable to answer such enquiries:

  • Enquiries about symptoms or a condition that has not been diagnosed by your GP or a doctor
  • Enquiries about what condition you may have
  • Enquiries about treatment you have been given and feel is not working
  • Enquires looking for advice or counselling
  • Enquiries asking for medical advice

If you require medical advice, please contact your GP surgery. If your GP surgery is closed, then call us on 08454 24 24 24 or refer to our self help guide. Remember, if it's an emergency you should call 999.

Some examples of what can be provided through the online enquiry service are:

  • Information on travel health and vaccinations 
  • Information on named health conditions
  • Information on NHS services
  • Information on specific medicines

You can also find details of your nearest GP surgery, dentists, hospital, pharmacy, sexual health and travel clinic with the Find Your Local Services search.

Once you have submitted your enquiry you will be provided with a reference number. It is important to keep a note of this as you will need it to log in and access the reply to your enquiry.

We do not directly email you the reference number or your reply.

We commit to answering all online enquiries within five working days.

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